Support Policy

Last Updated: Sep 2025

At Greenuva, customer satisfaction is our top priority. This Support Policy outlines how our support team assists customers with inquiries, issues, and after-sales service related to our products and services.

1. Support Hours

Our customer support team is available during the following hours:
🕒 Monday to Saturday: 10am to 6pm
📅 Sunday/Public Holidays: Closed

Any requests received outside working hours will be addressed on the next business day.

2. Contact Channels

You can reach our support team through any of the following methods:

Please include your Order ID, registered email/phone number, and a brief description of your issue for faster assistance.

3. Response Time

We strive to respond to all support requests within:

  • 24 hours for email inquiries

  • 2–4 business hours for chat or WhatsApp messages

  • Immediate assistance for phone calls during working hours

Resolution time may vary depending on the complexity of the issue.

4. Types of Support Covered

Our support team assists with:

  • Order tracking and delivery updates

  • Payment or transaction issues

  • Returns, exchanges, and refund status

  • Product information or usage guidance

  • Account login or profile update issues

5. Support Limitations

Our support does not include:

  • Technical troubleshooting for third-party platforms

  • Custom modifications or special product requests (unless specified)

  • Assistance beyond the warranty or return period

  • Issues caused by improper product use or unauthorized repairs

6. Escalation Policy

If your issue is not resolved satisfactorily, you may escalate it by emailing:
📩 [escalation@greenuva.com]
Please include your ticket number or previous communication for quick reference.
Escalations are reviewed within 48 hours.

7. Warranty & Replacement Support

  • Some products may include a manufacturer’s warranty.

  • Warranty terms vary by product and are mentioned on the product page.

  • Replacement requests must be raised within 2 days of delivery and are subject to inspection.

8. Feedback & Complaints

We value your feedback. To share suggestions or complaints, write to:
📧 [feedback@greenuva.com]
We use feedback to improve our products and service experience.

9. Policy Updates

We may update this Support Policy from time to time to reflect improvements in our customer service. Any changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

For any questions or support assistance, reach us at:
📧 support@greenuva.com
📞 +91-123456789
🌐 www.greenuva.com